Key Performance Indicators
Key Performance Indicators (KPI’s) are the drivers that are essential to the ongoing success of the business. KPI’s provide the early warning signs when the business is ‘heading off track’.
KPI’s can be both of a financial and non-financial nature. Examples are as follows:
| Financial |
Non-Financial |
Average sale price
Number of sales
Recovery rate per hour
Debtor days |
Staff training hours
Number of warranty claims
Number of customer complaints
Sales enquiry conversion rate |
Cooper Reeves will assist your business in the identification, monitoring and reporting of its Key Performance Indicators.